Shipping & Return Terms
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Shipping
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Continental U.S. orders are shipped via FedEx Two-day delivery or FedEx Priority Overnight delivery.
International orders are normally shipped via FedEx Priority
International service with delivery in 2 to 5 working days.
F.O.B. point is in Bainbridge Island, WA U.S.A.
Freight costs will be prepaid and added to your invoice. |
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Hardware and Software Terms and Conditions
 Please down load our Terms and Conditions for your reference.
Overview of Hardware Equipment Support Services
Please down load our Overview of Hardware Equipment Support Services
for your reference.
Consumables Terms and Conditions
Please down load our Consumables Terms and Conditions for your reference.
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| Returns |
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| Please inspect all packages upon receipt and inform Emerald BioSystems immediately of any damage or problems. In case of damage, please retain the shipping box and any other documentation of damage. Damaged products will be replaced at no additional cost to the customer. Returns can be accepted, subject to approval from Emerald BioSystems, if we are notified within 10 working days of receipt through the issuance of a Return Authorization Number. If products have been shipped to you in error, they are returnable for credit, replacement, or exchange provided the items are returned with their shrink-wrap intact. No shipping costs will be applied for items that are returned because of an error on our part. The shipping costs for items returned as a result of a customer error will be paid by the customer. E-screens™ custom screens are not returnable or refundable. Emerald BioSystems, Inc. does not offer any warranty, expressed or implied, on E-screens™ custom screens, solutions, and buffers. Chemical compatibility of customer provided screens is the responsibility of the customer. Shelf life for E-screens™ custom screens may vary and is not warranted or guaranteed. |
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| Technical Support |
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| For technical support please call 1-888-780-8535 between 9:00 am and 5:00 pm Pacific Standard Time, or email us anytime at support@emeraldbiosystems.com. We are happy to discuss any questions that you may have. |
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